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FAQ & Venue Policies

Have questions? We may have the answers here:
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Location

Our address is 265 Tom Ridge Drive, Bushkill, PA 18324.
*Poconos Park is 2 miles North of Bushkill Falls*

Google Maps GPS Address
265 Tom Ridge Drive
Bushkill, PA 18324

  • PA-33 N 
  • Continue onto US-209 N
  • Exit I-80 E. to exit 309 onto US-209 toward PA-447 N.
  • Turn left onto Bushkill Falls Road at the light in Bushkill, PA.
  • We’re located 3.7 miles down on your left (2 miles North of Bushkill Falls)
  • Interstate 81 N 
  • Exit I-81 N. to exit 187 on I-380 S / I-84 E / US-6 E, keep left to stay on I-84 E
  • Exit I-84 E to exit 34, turn right onto PA-739
  • Turn right onto Milford Road
  • Turn right onto Bushkill Falls Road
  • We’re located 2.5 miles down on your left (2 miles North of Bushkill Falls)
  • Interstate 476 North to Exit 56
  • Travel Rt. 22 east to Rt. 33.
  • North on Rt. 33 to Interstate 80.
  • East on I-80 to Exit 309. Rt. 209 north.
  • Turn left onto Bushkill Falls Road at the light in Bushkill, PA.
  • We’re located 3.7 miles down on your left (2 miles North of Bushkill Falls)
  • Interstate 80 to Exit 309, Rt. 209 north.
  • Turn left onto Bushkill Falls Road at the light in Bushkill, PA.
  • We’re located 3.7 miles down on your left (2 miles North of Bushkill Falls)
  • Via NJ-31 N. to Exit 309 onto US-209 N. toward PA-447
  • Take NJ-29 N. toward Lambertville
  • Turn right onto Washington Crossing Pennington Rd.
  • Turn left onto Bear Tavern Rd.
  • At the end of the road turn left onto Route 31 N.
  • Slight right onto US-202 toward Flemington
  • At the roundabout, take second exit onto State Route 41
  • At the end of the road turn left onto US Highway 46
  • Turn Left to merge onto I-80 W.
  • Exit 309 onto US-209 N. toward PA-447
  • Turn left onto Bushkill Falls Road at the light in Bushkill, PA.
  • We’re located 3.7 miles down on your left (2 miles North of Bushkill Falls)
  • Interstate 83 N. toward Timonium, York PA
  • Exit 19 onto PA-462, Market St.
  • Keep left toward York. Continue onto N. Hills Rd.
  • Run right to merge onto US-30 E.
  • Continue onto US 222 N. toward I-76, Reading
  • Continue onto Warren St. Byp E Toward REading, Allentown
  • Exit left onto US-222 N. Toward Allentown
  • Turn left onto Schantz Rd.
  • Turn Left onto N. Route 100
  • Merge right onto I-78 E toward Allentown
  • Take exit 51 onto US-22 E. toward I-476, PA-309 N.
  • Merge onto PA-33 N.
  • Continue onto US-209 N
  • Exit I-80 E. to exit 309 onto US-209 toward PA-447 N.
  • Turn left onto Bushkill Falls Road at the light in Bushkill, PA.
  • We’re located 3.7 miles down on your left (2 miles North of Bushkill Falls)

Ticketing Info

You can purchase tickets on the Poconos Park website www.poconospark.com through our Ticketing Partner: etix.com or on the Website for each event: Lost Highway Show /  Cowboy Luau / BERZERKUS / Haunted Poconos Park / Poconos Lights

You can purchase ADA accessible tickets through www.poconospark.com through our Ticketing Partner etix.com or on the website for each event. You will see the ADA section and can choose your seats accordingly. 

Accessible seating at Poconos Park is located in sections 202, 203, 206, 207 and ADA Lawn sections.

No, we can scan your tickets right on your phone. We do recommend taking a screenshot of your tickets (all tickets purchased, showing serial numbers), as cell phone and wifi service is spotty for some providers at Poconos Park.
You can find all the information about VIP tickets and more on each event’s website.
We strongly discourage purchasing tickets from a 3rd party reseller. Sometimes they sell real tickets, sometimes they’re scams. If you purchase from a reseller the venue will not be able to validate your ticket until you arrive at the show.
All Access or Backstage passes are NOT available for purchase. Please check the event website to see any VIP packages that may include a meet-and-greet. Really want to see the backstage? We’re hiring for crew members HERE.

General

Visa, Mastercard, Discover, American Express, most of our events are CASHLESS.

There is NO on-site ATM so please check your specific event to SEE if it is CASHLESS and prepare in advance.
Cell service is spotty for some providers on the grounds of Poconos Park; we recommend all event attendees screenshot their tickets prior to arrival on-site to avoid any loading issues. You may also want to arrange a meet-up spot with your group ahead of time.

No. We are an all ages venue!

*ID is necessary for alcohol purchases – Must be 21 and over with legal identification and we encourage guests to please drink responsibly!

We strongly encourage children under the age of 10 to wear hearing protection. We recommend hearing protection that is certified by the American National Standards Institute.

Due to security issues, once you enter the venue and your ticket has been scanned, you may NOT leave the show and re-enter. Re-entry is only permitted in weather-related or medical emergencies.
We do not have a dress code, but we insist that you be fully dressed and wear shoes. Sensible footwear is strongly advised due to our grass parking area and lawn seating. There are shows where items like spiked jewelry and chains will not be allowed.
No, we do not have a coat check.
Yes. Performances and events at Poconos Park may include the use of strobe lighting, haze, lasers and pyrotechnics.
Yes, security will be on site. Security will be conducting bag checks at the front entrance, and will be located throughout the property.
Many of our festivals and events are both – the Amphitheater shows on the Main Stage are inside under cover. The lawn seats for the Amphitheater are on an uncovered, open lawn hill. The large rear doors of the venue will be open so the lawn seats can also watch the show.

Many events also incorporate a Festival Stage, which is generally located in our outdoor festival area in the grass outside of the Amphitheater. The Festival Stage is fully outdoors (so bring your sunscreen!)

Our events go on rain or shine. If you prefer to ensure a seat away from the large open doors, you’ll want to pick a seat closer to the stage. (Plus, you get a better view of the stage!)
Absolutely! You can sign up for pre-sale codes, show updates, and more, on each event’s website or HERE.
You can also follow our social media pages for updates – Facebook, Instagram
We understand that “safe” and “safety” feel different for everyone. If you experience harassment, abuse, sexual assault, or if a perpetrator of harm is interfering with your experience at our venues, please approach a staff member to whom you feel comfortable talking. Please do not stay silent. We are here to help with any conflicts arising from the violation of our policies and this Code of Conduct, and our staff is trained to do just that. Read more about our Code of Conduct HERE.

ADA & Accessibility

We are completely ADA compliant: ADA parking, seating, and ADA access to events and activities.
Poconos Park does not supply loaner or rental wheelchairs.

You can purchase ADA accessible tickets through www.poconospark.com through our Ticketing Partner etix.com or on the website for each event. You will see the ADA section and can choose your seats accordingly. 

Accessible seating at Poconos Park is located in sections 202, 203, 206, 207 and ADA Lawn sections.

Yes, we have a paved ADA-only lot near the entrance. This section is monitored and an ADA pass or plate is required. The parking area is about 400 feet from the doors of the Amphitheater.
Absolutely – we do have ADA lawn sections that are specifically designed for ADA accessibility. You may choose to sit in the General Admission lawn, but please note this is a large grass hill and may be difficult to climb, so the ADA lawn may be the best option for those with limited mobility.

Alcohol

Alcoholic beverages can be purchased at most of our events by persons 21 years of age or older with legal identification. Sales terminate at any time at the sole discretion of management. No outside alcohol or any illegal substances may be brought into the venue.

Poconos Park has the right to refuse entry to any guest deemed intoxicated upon arrival. Any intoxicated guest causing a disturbance will be asked to leave the facility and may be subject to arrest.

Smoking

Smoking of any kind is strictly prohibited on the grounds of Poconos Park.

Show Information

Typically we don’t receive the show’s set times until the day of the show. We urge patrons to show up around door time of the event to get the most out of their ticket purchase.

Sometimes tickets become available closer to the day of the show. Follow our social media platforms (Instagram, Facebook) for any updates.

Please refer to the website for each event for more information.

Parking

On-site parking in our expansive grass area is free for many of our events. Check each specific events’ details for updated parking info as this may change per event.
Please park as directed by Poconos Park staff members. Cars blocking or impeding traffic, or illegally parked, will be relocated or towed. If your vehicle is relocated, contact a staff member for assistance.
Vehicles parked incorrectly or left overnight (not relocated prior to 10 a.m. the following day) may be ticketed or towed. Any vehicles left overnight must be unoccupied – no overnight camping in vehicles is allowed.
Yes, we have a paved ADA-only lot near the entrance. This section is monitored and an ADA pass or plate is required.

Rideshare Services

Uber and Lyft are available in the local area, but ARE NOT guaranteed.
Rideshare services can drop off guests near the main vehicle entrance. There will be a walk from the main vehicle entrance to the event entrance gates. Please plan accordingly.
Uber and Lyft are available in the local area, but ARE NOT guaranteed. Cell phone service in the area, and in Poconos Park, is spotty, and you may not have enough cell service to call a rideshare. We can’t recommend relying on rideshare services.
Some of our events have a shuttle service to our affiliated hotels. Please check the event information to see if the event has a shuttle service.
There are no public transportation services available.

Weather

Most events are Rain or Shine, but in the event of inclement weather, we will update per event with a Rain Date. We will update our social media pages with any pertinent weather information.
If you are instructed to leave the venue for a weather delay or cancellation, in most cases, your vehicle is your safest shelter.
Our amphitheater seats in the 100 and 200 sections are covered, indoor seating. The lawn areas are not covered, so if you love the outdoors, or prefer not to be sitting in an assigned seat, the lawn is a great option!

Permitted/Prohibited Items

Yes, but all bags will be searched upon entry. Bags that are not clear will be subject to additional search. Venue reserves the right to deny entry if guests will not agree to bag search. Poconos Park management reserves final decision on items brought into the venue.

We will allow one factory sealed water bottle OR one empty refillable water bottle per guest through the front gate. We have a full service concessions area, and most events have multiple vendors offering a variety of food & drinks.

For those with prescription medication, patrons should only bring the amount of medication needed for the show in the original prescription container with the patient’s name and dosage on the label. Staff will verify at entrances and any excess medication should be stored in vehicles.

Sorry. We LOVE pets, but only registered service dogs are allowed. However, they are not encouraged inside the amphitheater.

Emotional support animals, comfort animals and therapy dogs are not service animals as defined by the 2010 ADA Guidelines. Each service animal must remain with its owner and be leashed or tethered unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. If a service animal interferes with other guests, corrective action may include re-arranging seating or removal of the service animal from the amphitheater.

Outside lawn chairs are not allowed for amphitheater shows. For your safety and convenience, we do have rentals available that are appropriate for the slope of the lawn. There are a limited number of rental chairs available. 
You can rent a chair at the Chair Rental booth located near our box office. 
 
Blankets, tarps, and backless, stadium-style cushions are permitted for use on the lawn.

Cameras

We do not allow professional filming or recording on premises unless you have Media Credentials. No detachable lens or professional cameras will be allowed in. This may include other recording devices such as action cameras or drones.
Media credentials can only be requested by contacting the artists management team directly. Poconos Park will not be able to help secure photo passes or facilitate contact with artist management. You must be an accredited member of the media on assignment to be considered. We’ll receive an approved list of photographers from artist management.

Restrooms

Poconos Park has both permanent and temporary restroom facilities. Indoor restrooms with running water are located in the Concessions area of the Amphitheater. Temporary restrooms will be located throughout the grounds.
The Lake House also has indoor restrooms.

First Aid

Should medical attention be needed, there is medical staff in the first aid room in the concessions area. In the event of an emergency, contact uniformed guest service personnel.

Lost & Found

Items found during an event are taken to the Poconos Park Operations Office backstage. Contact an employee for assistance.

Please note that not all lost items are found. We do our best to collect and catalog everything that gets left behind. We are not responsible for damaged items. All items will be kept for a minimum of 30 days.

If you realize you have lost an item after the event has ended, please contact us via email at [email protected]

Other

Please email us at [email protected] and we’ll be happy to help you. We will do our best to get back to you in a timely manner.

Venue Policies

No Guns, knives, or weapons of any kind are allowed.
No outside food or beverages.
No re-entry.
No smoking.
No drugs, drug paraphernalia or illegal substances of any kind.
No professional audio, video, or audio recording equipment.

Code Of Conduct

Poconos Park patrons are responsible for their own conduct as well as the conduct of their guests and/or persons using their tickets. Venue staff will strive to maintain an atmosphere where all in attendance can enjoy the event. Event patrons and guests in violation of the Customer Code of Conduct may be subject to ejection, arrest, and/or loss of ticket privileges for future events. If the behavior of a patron or patrons around you becomes disruptive or violates the Customer Code of Conduct, the incident should be reported to the nearest usher or security person.

WHEN ATTENDING AN EVENT AT POCONOS PARK YOU ARE REQUIRED TO OBSERVE THE FOLLOWING:

  • Poconos Park hosts a variety of events and some are more suitable for children than others. Please visit the event page for ticketing policies for children as they may differ event by event. 
  • Smoking is not permitted on the property. 
  • Flash photography, professional camera or recording equipment (including cameras with detachable lenses, any form of camera stand or audio/video recording devices), laser pointers or other electronic devices are prohibited without a media pass.
  • Please turn off or silence all electronic devices during performances.
  • Patrons who consume alcoholic beverages must do so in a responsible manner. Poconos Park reserves the right to deny entrance or eject anyone who appears to be intoxicated.
  • Unnecessary noise or movements during the show not only distracts your fellow audience members, but also performers. Patrons who make such disruptions may be removed from the theater.
  • Throwing projectiles of any kind will result in immediate removal.
  • Fighting of any sort will result in immediate removal.
  • Crowd surfing, stage diving, and moshing are prohibited.
  • Solicitations for money or seeking contributions for any purpose is not permitted.
  • Patrons shall only occupy the seat for which they possess a valid ticket and shall provide their ticket upon request. 
  • Patrons shall not block the aisles in any way.
  • Patrons shall avoid blocking the view of others. 
  • Patrons shall comply with requests from venue staff regarding venue operational and emergency procedures.

Prohibited Items

For safety reasons, guests are refused entry if they are in possession of prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the venue with a prohibited item, the item will be confiscated and the guest may be ejected from the facility.

THE FOLLOWING ITEMS ARE NOT PERMITTED:

  • Aerosol Cans
  • Animals/Pets (except service animals defined by the 2010 ADA Guidelines)
  • Professional Audio/Video Recording Equipment
  • Balloons, Beach Balls or Related Items
  • Cans, Bottles, or Glass Containers
  • Chains, Studded Bracelets, etc.
  • Coolers or Ice Chests
  • Illegal Drugs/Paraphernalia 
  • Large Bags and Purses
  • Laser Pens and Pointers
  • Noise Making Devices (i.e. whistles, air horns)
  • Outside Food or Beverage, etc.
  • Outside alcoholic beverages
  • Moshing and crowd surfing
  • Professional Photography Equipment (Detachable lenses) Tripods, Monopods and Selfie Sticks 
  • Poles/Sticks to Display Flags, Banners, etc.
  • Skateboards, Rollerblades, Bikes, etc.
  • Unapproved pamphlets, fliers, handbills, stickers, etc.
  • Weapons of any kind (i.e. pepper spray, tear gas, handcuffs, stun guns, etc.)
  • Umbrellas
  • Any other item deemed inappropriate or dangerous by the venue at its sole discretion.


This list is subject to change at any time by management. Thank you for your cooperation!

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